Refund Policy
Return, Refund & Order Cancellation Policy
Last Updated: August 24, 2026
At Tempt Me Sweets, we make food. Delicious food.
Unfortunately, edible items cannot be returned to the shelf for resale after they've spent time in someone else's kitchen, car, purse, child's backpack, questionable bachelor-pad countertops or any other location other than my store.
For food-safety reasons, ALL FOOD SALES ARE FINAL.
By placing an order with Tempt Me Sweets, you acknowledge that you have read, understood, and agree to the following Return, Refund & Order Cancellation Policy, to the fullest extent permitted by applicable law.
NO RETURNS
Because our products are food and are prepared for human consumption, we do not accept returns or exchanges of food products.
Once food has left our possession, we cannot verify how it has been transported, stored, handled, exposed to temperature changes, or otherwise treated. For food-safety and contamination-control reasons, returned food will not be resold, redistributed, or accepted back into our inventory.
Please do NOT mail food back to us unless we specifically instruct you to do so.
NO REFUNDS FOR CHANGE OF MIND
Because our products are made specifically for our customers and/or are perishable food products, we do not provide refunds for:
- Change of mind or buyer's remorse;
- Ordering the wrong item, flavor, size, quantity or date;
- Failure to pick up an order / Not picking up order on time;
- Failure to be available for scheduled delivery;
- Customer-provided ordering errors;
- Personal taste or preference;
- Food that has been consumed, partially consumed, discarded, mishandled, or improperly stored after delivery or pickup;
- Products that were received in acceptable condition but later deteriorated due to customer storage or handling; or
- Any other circumstance in which the product was provided substantially as ordered and was not defective or incorrectly supplied by Tempt Me Sweets.
In short: once you order it, we're baking it. So please make sure you actually want it.
SHIPPING, DELIVERY & TEMPERATURE-RELATED ISSUES
For orders shipped, delivered or picked up, Tempt Me Sweets is not responsible for delays, mishandling, loss, theft, incorrect delivery, temperature exposure, damage, or other events occurring after the product has left our store, except where applicable law requires otherwise or where the issue resulted from Tempt Me Sweets' own failure to fulfill the order as promised.
Certain products may be particularly sensitive to heat, cold, humidity, or transportation conditions.
Please understand... Chocolate melts. Buttercream gets dramatic. Frosting does not understand traffic delays.
Temperature-related changes that occur after the product has left Tempt Me Sweets' control are not automatically considered defects and do not automatically qualify for a refund or replacement.
Customers are responsible for providing accurate shipping and delivery information and for promptly receiving and properly storing their orders.
LOST, STOLEN OR INCORRECTLY DELIVERED PACKAGES
Once a shipped order has been properly packaged and transferred to the shipping carrier, Tempt Me Sweets is not responsible for packages that are lost, stolen, delayed, misdelivered, or otherwise mishandled by the carrier, except where applicable law provides otherwise.
Customers should contact the carrier directly regarding carrier-related tracking or delivery issues. Please don't give us 1 star reviews for carrier issues, give that credit to the carriers!
If orders are returned to Tempt Me Sweets because of an incorrect or incomplete address supplied by the customer, additional shipping and handling charges may apply before the order can be reshipped.
WHEN WE WILL MAKE IT RIGHT
We are human. Humans occasionally screw things up. If Tempt Me Sweets made an error, such as:
- You received the wrong product;
- Your order is missing an item;
- Your order was materially different from what you ordered;
- Your order was damaged before it left our possession; or
- There is another material problem caused by our failure to properly prepare or fulfill your order.
Please contact us as soon as possible after receiving your order. We may, at our discretion and as appropriate under applicable law, provide a replacement, store credit, partial refund, or full refund.
For quality or fulfillment complaints, we may request photographs, order information, or other reasonable documentation so that we can determine what happened.
FOOD QUALITY & SAFETY CONCERNS
If you believe a product may be unsafe, contaminated, contains an undeclared ingredient or allergen, or otherwise presents a food-safety concern, do not consume it.
Contact Tempt Me Sweets immediately with your order information and details regarding the concern.
Food-safety concerns are treated differently from ordinary preference or quality complaints and will be evaluated promptly.
Nothing in this policy is intended to waive or limit any rights or remedies that cannot legally be waived or limited under applicable federal, state, or local law.
ORDER CANCELLATIONS
Cancellation requests must be made before production of the order has begun.
Once an order has entered production, cancellation may no longer be possible because ingredients, labor, packaging, and preparation have already been committed to that order.
For custom cakes, decorated desserts, large orders, event orders, or other products requiring advance preparation, cancellation terms may be separately stated at the time the order is placed.
Any cancellation rights that cannot legally be waived will remain unaffected.
CUSTOM & SPECIAL ORDERS
Custom orders require additional planning, ingredients, labor, and preparation. A deposit will be required at the time of order to book your specific date. The deposit is non-refundable. Full payment will be required 3 days prior to your pickup or delivery date. Once production has begun, custom orders generally cannot be cancelled for a refund.
If a custom order is cancelled before production begins, any applicable refund will be determined according to the cancellation terms provided when the order was placed and applicable law.
NO WAIVER OF NON-WAIVABLE RIGHTS
This policy is intended to protect Tempt Me Sweets against unreasonable refund, return, cancellation, shipping, and post-delivery claims while complying with applicable law.
Nothing in this policy is intended to exclude, waive, or limit any consumer right, warranty, remedy, liability, or other protection that cannot legally be excluded, waived, or limited under applicable federal, state, or local law.
If any provision of this policy is determined to be unlawful or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.
CUSTOMER ACKNOWLEDGMENT
By placing an order with Tempt Me Sweets, the customer acknowledges that:
- The products being purchased are food products;
- Food products are perishable and may be affected by transportation, temperature, humidity, storage, and handling;
- Food cannot be returned for resale because of food-safety and contamination concerns;
- The customer has reviewed and accepted this Return, Refund & Order Cancellation Policy before completing the purchase; and
- The customer agrees to the terms of this policy to the fullest extent permitted by applicable law.